Customer Service Is Crucial To...

Oct 7, 2010 by

 According to the American Express Global Customer Service Barometer, 61% of Americans report that quality customer service is more...

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Its more profitable to keep a ...

Feb 18, 2010 by

Genesys, with research firm Greenfield Online and Datamonitor/Ovum analysts, measuring the cost of poor customer service in the U.S.,...

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